Author Archives

• Cloud Providers Impact on Open Source Software

  By The Yonk on September 3, 2018 • ( 0 )

  

  I wanted to post some quick thoughts and insight. Over the past couple of weeks, there has been a couple of very interesting developments in open source I wanted to talk about. Redis Licensing: First, there was Redis Labs announcing… Read More ›

• The Power of Thinking Small

  By The Yonk on August 1, 2018 • ( 0 )

  

  Business leaders often have to ponder some pretty meaty and serious questions; you know the ones: What does it take for a company to double in size? What does it take to grow revenue? How do I reduce churn? How… Read More ›

• Meeting Customers on Their Terms

  By The Yonk on July 18, 2018 • ( 0 )

  

  One of the most critical aspects of any good customer success program is designing programs, engagements, and touch points to meet customers where they are comfortable and also meet where they want to be met. Years ago when customers did… Read More ›

• Customer Success, User Success, and the Community

  By The Yonk on July 17, 2018 • ( 0 )

  

  Over the past several years there has been a buzz around customer success, building out, enhancing, and expecting more from a customer success organization has been one of the hottest topics in the industry the last three years.   Just in… Read More ›

• Want to Hire Rock Stars? Here is What to Look for

  By The Yonk on July 16, 2018 • ( 0 )

  

  I get asked a lot about what I look for in either a great technical hire or a great customer success hire.  Interestingly enough the technical skill level of hire while important is in my opinion secondary.   Yes, you want… Read More ›

• The North Star

  By The Yonk on July 15, 2018 • ( 0 )

  This article popped up onto my feed this past weekend from venture beat:  Growing your company: Why the North Star metric works .  I thought this was a great article and something worth reposting.  Every company needs a guiding light or… Read More ›

• Technology Convergence and Overlap

  By The Yonk on July 13, 2018 • ( 0 )

  

  A few weeks ago MongoDB 4.0 was released.  This is a major milestone as it marks the long desired introduction of transactions.   Meanwhile a few months prior Oracle launched MySQL 8.0.   One of the main features of MySQL 8.0 being a… Read More ›

• Who Does Customer Success Report Up to?

  By The Yonk on July 12, 2018 • ( 0 )

  I posted the other day about what a CCO does, in it I mentioned an debate that has been going on for years around customer success, its the question of where should it sit in the organization.  Like all the… Read More ›

• What the heck is a Chief Customer Officer (CCO)?

  By The Yonk on July 11, 2018 • ( 0 )

  

  Have you ever asked what the heck is a Chief Customer Officer (CCO)?  Sure you have otherwise you would not be hear.   This is actually a question I have gotten a lot lately.  It seems this relatively new role in… Read More ›

• The Worst Thing to Tell an Enterprise Customer or Prospect

  By The Yonk on July 10, 2018 • ( 0 )

  

    Two little words is all it takes.   These words can kill a deal quickly.  These words sow fear and doubt into the hearts of existing customers.   The words?  “it depends”.   Those don’t seem so scary do they?   As a… Read More ›